City of Bay City issued the following announcement on Oct 22.
Utility Customer Service (UCS) representatives have been notified that customers are receiving calls indicating that their utility service will be shut within 30 minutes if their bill is not paid.
The City's UCS collections staff may send a recorded auto dialer phone message or make a courtesy call if necessary, but we don’t ask for payment over the phone or give a specific time of shut.
Questions regarding your account may directed to 989-894-8104.
https://www.baycitymi.org/CivicAlerts.aspx?AID=323
Original source can be found here.
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